Last Updated: March 15, 2024
At MindFlow AI ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resource management simulator services, website, and related applications (collectively, the "Services").
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Contact us through our website, email, or phone
- Participate in surveys, contests, or promotional activities
- Use our AI simulation tools and training modules
- Request customer support or technical assistance
- Attend webinars, demos, or training sessions
- Download whitepapers, case studies, or other resources
This information may include your name, email address, phone number, company name, job title, billing address, payment information, and any other information you choose to provide.
Automatically Collected Information
When you access our Services, we automatically collect certain information about your device and usage patterns:
- Device information (type, operating system, browser type and version)
- IP address and approximate geographic location
- Usage data (pages visited, time spent, click patterns)
- Referral sources and search terms used to find our website
- Performance metrics and error logs
- Session recordings and heatmap data (anonymized)
Simulation and Training Data
When you use our AI-powered simulation tools, we collect data related to your interactions, decisions, performance metrics, and learning progress. This data is used to personalize your experience, improve our algorithms, and provide meaningful insights about your resource management capabilities.
Third-Party Information
We may receive information about you from third-party sources, including business partners, marketing agencies, social media platforms, and public databases. This information helps us better understand our users and improve our services.
2. How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
Service Provision and Management
- Provide, operate, and maintain our Services
- Process transactions and manage billing
- Create and manage user accounts
- Deliver personalized AI simulations and training content
- Provide customer support and technical assistance
Communication and Marketing
- Send service-related notifications and updates
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Conduct surveys and gather feedback
Analytics and Improvement
- Analyze usage patterns and user behavior
- Improve our Services and develop new features
- Conduct research and development
- Generate anonymized reports and insights
Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
- Resolve disputes and investigate complaints
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, payment processors, email service providers, analytics platforms, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure that your information continues to be protected.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Consent
We may share your information with your explicit consent or at your direction, such as when you choose to integrate our Services with third-party applications.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- Industry-standard encryption for data in transit and at rest
- Secure socket layer (SSL) technology for all data transmissions
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Automated backup and disaster recovery systems
Administrative Safeguards
- Access controls limiting employee access to personal information
- Regular security training for all personnel
- Incident response procedures and breach notification protocols
- Third-party security certifications and compliance audits
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
5. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your information in a structured, machine-readable format
- Restriction: Request restriction of processing under certain circumstances
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdrawal: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our Services. For detailed information about our use of cookies, please see our Cookie Policy.
You can control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our Services.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your information receives adequate protection.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:
- The nature of the information and how it is used
- The sensitivity of the information
- Legal, regulatory, or contractual requirements
- The purposes for which we collected the information
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
9. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.
10. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to delete personal information we have collected from you
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. For significant changes, we may also provide additional notice, such as sending an email notification. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@mindflowai.com
Phone: +1 (416) 923-7508
Address: 156 Glen Road, Toronto, ON M4W 2X6, Canada
Data Protection Officer: dpo@mindflowai.com