Last Updated: November 7, 2024
This Cookie Policy ("Policy") explains how MindFlow AI ("we," "us," or "our") uses cookies and similar tracking technologies on our website, mobile applications, and related services (collectively, the "Services"). This Policy should be read in conjunction with our Privacy Policy and Terms of Service. By using our Services, you consent to the use of cookies and tracking technologies as described in this Policy.
1. What Are Cookies and Tracking Technologies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners about user behavior and preferences.
Types of Cookies
- Session Cookies: Temporary cookies that are deleted when you close your browser
- Persistent Cookies: Cookies that remain on your device until they expire or are manually deleted
- First-Party Cookies: Cookies set directly by our website
- Third-Party Cookies: Cookies set by external services we use on our website
Similar Technologies
In addition to cookies, we may use other tracking technologies, including:
- Web Beacons: Small transparent images used to track user behavior
- Pixel Tags: Code snippets that collect information about your visit
- Local Storage: Technology that stores data locally on your device
- Session Storage: Temporary storage that expires when you close your browser
- Device Fingerprinting: Techniques to identify devices based on their characteristics
2. How We Use Cookies and Tracking Technologies
We use cookies and similar technologies for various purposes to enhance your experience and improve our Services:
Essential Cookies
These cookies are strictly necessary for our website to function properly and cannot be disabled. They enable basic features such as:
- Page navigation and access to secure areas of the website
- User authentication and session management
- Security features and fraud prevention
- Load balancing and website performance optimization
- Remembering your cookie preferences
Performance and Analytics Cookies
These cookies collect information about how visitors use our website, helping us improve performance and user experience:
- Tracking which pages are visited most often and how users navigate the site
- Identifying and diagnosing technical errors and performance issues
- Measuring website loading times and optimization opportunities
- Understanding user behavior patterns and preferences
- Generating anonymized reports and statistics
Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, personalized features:
- Remembering your language preferences and regional settings
- Storing your login information and user preferences
- Customizing content based on your interests and usage patterns
- Providing personalized recommendations and suggestions
- Remembering items in your shopping cart or saved configurations
Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns:
- Tracking your interests to show relevant advertisements
- Limiting the number of times you see the same advertisement
- Measuring the effectiveness of advertising campaigns
- Building profiles for targeted marketing purposes
- Enabling social media sharing and integration features
Social Media Cookies
These cookies enable social media features and track social media interactions:
- Enabling social media sharing buttons and widgets
- Tracking social media referrals and engagement
- Allowing single sign-on through social media accounts
- Personalizing social media content and advertisements
3. Specific Cookies We Use
The following table provides detailed information about the specific cookies and tracking technologies we use:
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| _session_id | Maintain user session and login state | Essential | Session |
| csrf_token | Security protection against cross-site request forgery | Essential | Session |
| user_preferences | Remember language and display settings | Functional | 1 year |
| _ga | Google Analytics - distinguish unique users | Analytics | 2 years |
| _gid | Google Analytics - distinguish unique users | Analytics | 24 hours |
| _gat | Google Analytics - throttle request rate | Analytics | 1 minute |
| _fbp | Facebook Pixel - track conversions and optimize ads | Marketing | 3 months |
| intercom-session | Customer support chat functionality | Functional | 7 days |
| hotjar_session | User behavior analysis and heatmaps | Analytics | 30 minutes |
4. Third-Party Cookies and Services
We work with trusted third-party service providers who may set their own cookies on our website. These services help us provide better functionality and understand how our Services are used:
Analytics Services
- Google Analytics: Web analytics service that tracks and reports website traffic
- Hotjar: Behavior analytics and user feedback service
- Mixpanel: Advanced analytics platform for tracking user interactions
Marketing and Advertising
- Facebook Pixel: Tracks conversions and optimizes advertising campaigns
- Google Ads: Enables targeted advertising and conversion tracking
- LinkedIn Insight Tag: Provides website analytics and enables retargeting
Customer Support and Communication
- Intercom: Customer messaging and support platform
- Zendesk: Customer service and support ticketing system
Content Delivery and Performance
- Cloudflare: Content delivery network and security services
- Amazon CloudFront: Content delivery and caching services
These third-party services have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they collect and use your information.
5. Managing Your Cookie Preferences
You have several options for managing cookies and controlling how they are used on your device:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View which cookies are stored on your device
- Block all cookies or only third-party cookies
- Delete existing cookies from your device
- Set preferences for specific websites
- Receive notifications when cookies are being set
Please note that the exact steps vary depending on your browser. Consult your browser's help documentation for specific instructions.
Cookie Consent Management
When you first visit our website, you may see a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences by category
- Learn more about each type of cookie we use
You can change your cookie preferences at any time by accessing the cookie settings through the link in our website footer.
Opt-Out Tools and Services
You can opt out of certain analytics and advertising cookies using industry opt-out tools:
- Google Analytics: Use the Google Analytics Opt-out Browser Add-on
- Digital Advertising Alliance: Visit optout.aboutads.info
- Network Advertising Initiative: Visit optout.networkadvertising.org
- European Interactive Digital Advertising Alliance: Visit youronlinechoices.eu
Mobile Device Settings
On mobile devices, you can control tracking through your device settings:
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
- Enable "Limit Ad Tracking" or "Opt out of Ads Personalization"
- Reset your advertising identifier periodically
6. Impact of Disabling Cookies
While you have the right to disable cookies, please be aware that doing so may affect your experience on our website and limit the functionality of our Services:
- Essential Functions: Some features may not work properly, such as login functionality and security features
- Personalization: You may lose personalized settings and preferences
- Performance: The website may load more slowly or less efficiently
- Analytics: We may not be able to improve our Services based on usage data
- Support: Customer support features may be limited
- Content: You may see less relevant content and advertisements
If you experience issues after disabling cookies, you can re-enable them or contact our support team for assistance.
7. International Data Transfers
Some of the third-party services we use may transfer and process cookie data in countries outside of your residence, including the United States and other jurisdictions. These transfers are conducted in accordance with applicable data protection laws and appropriate safeguards, such as standard contractual clauses or adequacy decisions.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this document
- Provide notice through our website or other appropriate means
- Request renewed consent where required by law
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and tracking technologies.
9. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please contact us:
Email: privacy@mindflowai.com
Phone: +1 (416) 923-7508
Address: 156 Glen Road, Toronto, ON M4W 2X6, Canada
Data Protection Officer: dpo@mindflowai.com
We will respond to your inquiries within a reasonable timeframe and provide assistance with any cookie-related questions or concerns you may have.